Crucial
Conversations
Tools
for Talking When Stakes Are High
Linda
D. Smith
You'll
learn how crucial conversations skills can yield dramatic improvements in your
organization, your team and your relationships. You'll learn to recognize
crucial conversations and understand how they influence results in every area of
life, and we'll help you assess your own Style
Under Stress. You'll also learn the seven dialogue principles that enable
you to:
-
Prepare for high-impact situations with a proven technique
-
Make it safe to talk about almost anything.
-
Speak persuasively, not abrasively.
-
Turn crucial conversations into the action and results you want.
CONTENT:
Crucial
Conversations gives
you the tools to handle life’s most difficult and important conversations, say
what’s on your mind, and achieve positive outcomes.
You learn:
1.
What dialogue is and how to spot crucial conversations
2. How to "work on me first," rather than trying to fix others first
3. How to notice when people are in dialogue and when they are in silence and
violence
4. How to spot the top six dialogue killers
5. How to increase candor and decrease defensiveness
6. How to master emotions that destroy dialogue
7. How to avoid endless arguments and build lost respect
8. How to add power to listening skills
9. How to speak persuasively, not abrasively
10. How to make decisions and improve accountability
BENEFITS:
By
implementing the principles and tools from this training, you will significantly
and measurably improve in areas such as:
-
Performance—giving feedback to
poor performers
-
Productivity—confronting
teams and individuals who consistently let you down
-
Teamwork—challenging
a peer who disappoints you or a boss whose leadership style is hurting the
team
-
Change
Management—talking
to leaders who don't walk the talk around change, or admitting you don't
have the skills needed to support changes
-
Quality—talking
with those who fail to support quality processes
-
Significant
Relationships—speaking with a loved one about differences in
values or about habits that annoy you
-
Safety—approaching
those who violate safety practices
-
Diversity—confronting
those who behave disrespectfully
-
Meetings—speaking
up when things get off track and suggesting how to improve them
And many more areas that will measurably improve your individual, team, and
organizational results.
FORMAT:
In this intensive 2-day training course, you'll learn about
all of the skills necessary for mastering your crucial conversations. This
course consists of direct, trainer-led learning, video-based learning,
role-plays, directed practicing sessions, and take-home materials for continued
learning and improvement.
Training can be provided in several sessions of 3 hours each, half-day programs
or one-day programs spread out over time.
The full 16 hours of training is needed to receive all information
available in the complete training program.
WHO SHOULD ATTEND:
This program can benefit anyone who ever finds himself or
herself in a crucial conversation and would like to achieve better results
rather than sink into silence or violence.
Trainer:
Linda D. Smith, MS, Organization Effectiveness Consultant,
is a certified trainer of Crucial Conversations and has delivered dozens of
training programs to a wide variety of organizations.
Having worked for over 20 years with individuals and groups in managing
workplace and personal conflicts and concerns, she is skilled at facilitating
crucial conversations and supporting people in achieving optimum results.
This training was developed by the authors of Crucial
Conversations, Tools for Talking when the Stakes are High, who are top
international corporate consultants and cofounders of Vitality Alliance, Inc.
and VitalSmarts. Together they have
developed dozens of corporate training programs for Fortune 500 companies and
worked with Stephen Covey to found his leadership institute.
| 
The Leadership and Empowerment Institute, Inc. 
